Policies

Shipping 

Shipping/processing for Shoes, accessories and ready to wear garments can take between 2 to 5 business days to be shipped out. Shipping for custom garments can take 2 to 4 weeks excluding holidays depending on the garment style.

Once items have been shipped out and tracking number have been provided we will not be responsible for anylost packages.

 

Returns/ Exchange

All sales are final, however we do offer store credit or exchange for shoes, accessories or Ready to wear items purchased from Style Box or Pink Esther Ready to wear. There will be no refunds or exchange/ Store credit for Custom garments after production has been completed. If there is an issue with your garment please contact us and we will be happy to assist you.

To exchange or obtain store credit  qualifying items must be sent back within 10 days of original ship date. Buyers are responsible for ALL shipping fees. If you return an item to be exchanged the buyer will be responsible for shipping fees to be shipped out again.

All items must be returned to us in the original, unworn, unwashed, and smoke-free condition. If you are returning shoes the soles/bottom of shoes must be unmarked and clean in the original box received.

Terms & Conditions

We inspect all returns and reserve the right to deny or refuse all credits offered based on the returned item condition. If you are returning an item please consider delivery comfirmation/ shipping insurance for your package. Pink Esther will not be responsible for lost packages.